At  vdrshop, our goal is to ensure complete customer satisfaction. We strive to provide the best solutions at competitive prices for our partners. If, for any reason, you are not satisfied with your purchase, please contact us, and we will do our utmost to resolve any issue.

Warranty Information

• New Items: Covered by the manufacturer's warranty for a minimum of 1 year.
• Refurbished Goods: Covered by  vdrshop  3-month warranty from the delivery date.

7-Day Return Policy

If you change your mind or are unhappy with your order, you can return it within 7 days of delivery.

Conditions for Return:

• All items must be returned in the same condition as delivered.
• Original packaging and all documentation must be included.
• Items should be in a resalable condition.

Restocking Fee: A restocking fee of up to 25% of the sales price will be applied.

Return Shipping: Customers are responsible for covering return shipping costs unless otherwise arranged.

Return Process

1. Initial Contact: If you believe you purchased the wrong item or if the product is not functioning correctly, please contact us via email at info@vdrresale.com  or call us at 0208 440 9908 (Mon-Fri 10:00 am - 4:00 pm) to attempt to resolve the issue.
2. Return Request: If the issue cannot be resolved, fill out a return request form to obtain a returns number. Products must not be returned without an authorized returns number.
3. Authorization: Once you receive the returns number, package the items securely for transportation. Avoid writing or using tape directly on the product packaging to prevent additional repackaging fees.
4. Shipping: Send the package to us, ensuring it is adequately protected for transit. We cannot be held responsible for loss or damage to goods during return shipping.

Refunds

• Refunds will be processed within 10 business days of return approval.
• Packaging and posting costs are not refunded unless the goods are found to be faulty.
• Refunds may be delayed based on bank or credit card processing times.

Manufacturer's Warranty

The manufacturer's warranties vary, typically ranging from one to three years. After purchasing a product from  vdrshop , you may contact the manufacturer directly for extended warranty options.

Refurbished Telecoms Warranty

• vdrshop provides a 3-month warranty on refurbished telecoms from the delivery date.

For further details about our warranties and to submit a return request, please  Contact Us by   Email:  info@vdrresale.com